TRAINING + SUPPORT
From the moment you begin working with Origen Services, you’ll see how our team’s professional service truly sets us apart. As experienced industry professionals, we understand the complexities of your business and pride ourselves on providing support that allows you to take full advantage of the benefits of using Origen Services’ products, features, and services. As partners in your success, we are committed to supporting your team's ongoing needs and growth. Below are examples of the ways in which we fulfill this commitment.
Company Set-Up + Onboarding
Our team of specialists guides you and your organization through our set-up process, which includes, among other things, the establishment of your screening criteria. Our team then works closely with your personnel to ensure you’re able to use all of Origen Services’ robust tools from your first day on our system.
TRAINING
During the implementation process, your personnel are fully trained using live webinars hosted by our experienced trainers. These sessions are customized to adhere to your policies and system standards. Origen Services offers new user and refresher training courses, free of charge, on an ongoing basis.
EASE OF USE
The Origen Services interface is intuitive and user-friendly. There are no complicated menus or steps to memorize, so you’ll be able to take advantage of all our features and increase efficiency. The system uses hyperlinks to jump from page to page, so if you can shop online and send email, then you already know how to use Origen Services.
REAL-TIME DATA
Origen Services' robust reporting tools provide you with crucial monitoring of significant trends, approval rates, and activity data, allowing for unmatched insight into your application pipeline and key metrics 24/7. Having this power in your hands at all times enables you to better operate your properties, regardless of whether you’re sitting at your desk or are out on the road.
SUPPORTDESK
Our integrated, online SupportDesk system is staffed by trained and dedicated professionals who monitor your support submissions seven days a week and work to fully resolve all of your requests. Client supervisors have the ability to track the status of support requests using SupportDesk’s integrated reporting tool. Unlimited support requests are included in our monthly service fees at no additional cost.